Humana Pharmacy IT
Process: User Research, Cross-Functional Collaboration, Usability Testing, Teaching and Mentorship, Interaction Design, Prototyping
Role: Product Designer
Status: Currently working at the Digital Experience Center as the first Designer in Pharmacy IT. Researching and collaborating to design Pharmacy Products.
Our process for developing software at the Digital Experience Center, and increasingly throughout Humana, is a human-centered design-focused approach. While I can't share the specifics of what I'm working on, I'm happy to talk about the process.
Working in small teams including Product Designers, Product Managers, and Engineers, we pair to solve user problems as efficiently and creatively as possible. As a Product Designer I do everything from user research to wireframes to visual design, prototypes, copy writing, and usability testing. I work with Product Managers on task prioritization and with Engineers on designing the best solutions. As part of small, cross-functional teams who mostly work in pairs, there's a lot of collaboration and we talk through solutions constantly. Regular testing with our users (mostly health care professionals) helps validate and also invalidate our solutions so we can quickly iterate. As the first Designer in Pharmacy IT, I work with the Pharmacy team to develop new work processes and ultimately, products. I value that I work on products that help users do their jobs with less hassle and help members stay healthy.
If you want to learn more about the Digital Experience Center at Humana, or the DEC, as we call it, visit http://www.humana.io/